“You have reached Banana Airlines, press one for English. Press two if you don’t remember our menu, which has changed. (Like I would have memorized their previous menu.) Press three if you want to remain on hold for 45 minutes, frustrated, while we take care of our more important customers.” Sound familiar?

I guess it is a not so well kept secret that customer service in this country has gone to hell in a proverbial hand basket, or should I say cargo plane?

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