To the editor,
Recently I was involved in some minor construction at my home and I encountered some difficulty with my cordless power drill, in that the 18-volt battery would require recharging. This prevents alacrity since work is upheld until the recharging is completed.
The drill and charger were purchased no less than three (3) years previous and it is not uncommon for the battery to expire, due to constant sue. I contact the local tool store where I made the purchase and they claimed they did indeed have said item in stock but it was not to be.
The employees tried to be helpful and provided me with the supply warehouse phone number. The lady who answered had be provide the serial model numbers, which I did give her, whereas she then informed me that part was discontinued.
I then, being rather vexed, inquired “what should I do?” she replied, “buy another drill!” Instead I purchased a Dewalt Drill and circular saw from Lowes with two batteries and a charger for a very good price and I might add, the drill is much lighter than the Chicago and much more powerful.
Before I was taught in the retail business with the slogan, “We service what we sell!” What happened?
John J. Calverase