OSWEGO — Local Spectrum customers were part of millions caught in a service outage over the weekend, attributed by company officials to fiber optic damage due to recent storms.
Beginning at 12:43 p.m. Saturday, Spectrum cable, internet and phone customers found themselves without access as the company scrambled to assess and fix the problem. Spectrum support accounts on social media reported “service issues in upstate New York, Maine and New Hampshire.”
During the outage, Oswego County E-911 Communications Director Kevin Pooley issued a statement saying his office was aware of the issue and urged county residents to use cell phones instead of landlines to call 911 in case of emergency.
Pooley said at the time his office had not been appraised of the “full extent of the outage or how long (it) will last.” At 5:36 p.m., the county Emergency Management Office announced a return to regular service. E-911 officials on Sunday said they were still without a meaningful update from Spectrum, but noted all calls received during the outage were handled in a “routine” fashion.